Ycall is an internet-based (Wi-Fi, 3G/4G) calling App for conveniently making international phone calls at a cheap rate (free between YCall users) with HD voice quality, available on App Store and Google Play.
Once you have installed YCall on your smartphone or tablet, you can start creating an account on YCall. Take the following steps:
Yes, when you register YCall, you need a real phone number to receive a verification code to activate the YCall account. When you forget the password of the account, you can also use the phone number to retrieve password.
Yes, you can continue using the previous YCall account. But we suggest you register a new one with your new number because it allows the called numbers to find you in the contacts directly.
Your YCall account defaults to expire in one year after registration. You can get a one-year extension after topping up credits. The account will be deleted automatically when it expires.
The balance of your YCall account will be displayed as credits you purchase in the unit of Euro/USD. You can check it in the App in the section “More”.
YCall provides several payment methods. You can top up credits in the APP via ITunes or Google Play. You can also earn free credits by topping up on the Webshop http://ycall.me/pay.html
In the Webshop, buy 10 get 1 credit free, buy 20 get 3 credits free, buy 50 get 8 credits free. Payment is possible through iDEAL, Visa, MasterCard, Maestro, V PAY, Bancontact/Mister Cash.
Contact us by email firstname.lastname@example.org. We’ll assist you with paying.
No, it is impossible to apply for a refund after top-up.
Your credits are valid as long as your account is active. For more information on this, refer to “Getting Started” Q5.
It depends on the number you use to register. If you are registered with a number from a Euro-zone country, your balance will be displayed in Euro and you will be charged in Euro when you purchase credits. If you are registered with a number from a country outside Euro-zone, your balance will be displayed in USD and you will be charged in USD when you purchase credits.
Phone calls between YCall users are free of charge. To start a free call, you should:
Tips: Wi-Fi connection or mobile data plan is required all the time.
Users can get free credits for each successful friend invitation. For inviting friends, you need to:
Tips: When the invitee gets invitations from different users, only the first inviter can get the free credits after successful registration.
Yes, after you download and register your phone number for the first time, you will receive 0.50 Euro/USD for trial.
Currently, you can call American and Canadian numbers for free in all cases.
The plan is valid for 90 days since the day you purchase. It is a non-recurring charge.
You can purchase maximum 2 plans for different countries at the same time.
Keeping YCall running in the background will not drain your data or battery. You are advised to keep YCall logged in to receive notifications and make phone calls conveniently.
YCall consumes low traffic. A minute phone call only consumes around 250KB data.
No, YCall will automatically cut off other incoming calls if there is already a conversation going on via YCall. Users can receive phone calls normally again after finishing the YCall call.
This is due to that fact that some Wi-Fi networks have blocked VoIP services using a firewall. You can try connecting to other Wi-Fi networks or switch to 3G/4G. Also, it is not possible to make special service calls or emergency calls with YCall. If you are calling to a regular number over 3G/4G but it still doesn’t work, contact our customer service via email@example.com.